Privacy Policy

Welcome to CONSIDER Medical ("Company", "we", "our", or "us"). At CONSIDER Medical, protecting your privacy and maintaining the security of your personal information are among our highest priorities. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, www.considermedical.com, communicate with us, purchase our products, request quotations, register for warranty services, or otherwise interact with our business.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with this Privacy Policy, please discontinue using our website and services.

1. Who We Are

CONSIDER Medical is an international manufacturer and supplier of healthcare, wellness, rehabilitation, and recovery equipment, including but not limited to:

• Hyperbaric oxygen chambers
• Mild hyperbaric chambers
• Hard-shell hyperbaric chambers
• Oxygen concentrators
• Hydrogen inhalation machines
• Electric cryotherapy chambers
• Red light therapy equipment
• Wellness and recovery devices
• OEM & ODM manufacturing services

Our products are supplied to distributors, dealers, wellness centers, rehabilitation facilities, sports recovery centers, businesses, and qualified purchasers worldwide.

2. Scope of This Privacy Policy

This Privacy Policy applies to visitors of our website, customers, distributors, dealers, OEM partners, business partners, suppliers, visitors contacting us through our website, and individuals communicating with us through email, WhatsApp, WeChat, LinkedIn, Facebook, or other communication channels.

This Privacy Policy applies only to information collected through our official website and related business communications. It does not apply to third-party websites that may be linked from our website.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

3.1 Personal Information

You may voluntarily provide: full name, company name, job title, email address, phone number, mobile number, country, state or province, city, shipping address, and billing address.

3.2 Business Information

If you submit an inquiry regarding our products or services, we may collect company information, business type, industry, purchase requirements, product interests, estimated purchase quantity, distribution territory, OEM requirements, and custom manufacturing requests.

3.3 Order Information

If you purchase products from us, we may collect product information, order number, shipping information, payment information, delivery records, warranty registration, and service history. Payment information is processed by authorized payment providers. We do not store complete credit card numbers on our servers.

3.4 Technical Information

When you browse our website, we automatically collect certain technical information, including IP address, browser type and version, operating system, device information, screen resolution, language preferences, referral URL, date and time of access, pages viewed, session duration, website navigation, and click activity.

3.5 Cookies and Tracking Technologies

We may collect information using cookies, web beacons, pixels, tags, local storage, and analytics technologies. These technologies help us understand visitor behavior, improve website performance, and optimize marketing campaigns. Detailed information is available in Section 9 below.

4. Information You Provide Voluntarily

You may voluntarily provide information when you contact us through the contact channels, request a quotation, submit an OEM inquiry, apply to become a distributor, register your warranty, download product brochures, subscribe to newsletters, request technical support, communicate with our sales team, or participate in surveys or promotions. Providing personal information is voluntary; however, certain services may not be available if required information is not provided.

5. Information Collected Automatically

When you access our website, we may automatically collect device identifiers, browser information, operating system, website usage statistics, traffic source, geographic region, session duration, exit pages, click behavior, scroll activity, and conversion events. This information helps us improve website functionality and user experience.

6. How We Use Your Information

We use your information for legitimate business purposes, including customer service (responding to inquiries, providing quotations, processing requests, offering technical assistance); order fulfillment (processing orders, arranging shipping, warranty registration, product support); business communications (quotations, product updates, technical documentation, user manuals, shipping notifications); distributor management (evaluating applications, OEM cooperation, dealer support, territory management); and website improvement (analyzing visitor behavior to improve performance, user experience, navigation, product pages and search).

With your consent where required by law, we may send product announcements, company news, promotional offers, exhibition invitations, product launches, and newsletter updates. You may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

7. Legal Basis for Processing (GDPR)

If you are located within the European Economic Area (EEA), we process your personal information under one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, legitimate business interests, protection of vital interests, and public interest (where applicable).

8. International Business Operations

As an international manufacturer, CONSIDER Medical serves customers worldwide. Your personal information may be transferred to, stored, or processed in countries where we operate or where our authorized service providers are located. Whenever international transfers occur, we implement appropriate safeguards designed to protect your personal information in accordance with applicable data protection laws.

9. Cookies and Tracking Technologies

CONSIDER Medical uses cookies and similar technologies to improve website functionality, analyze website performance, personalize user experiences, and support our marketing activities. Cookies are small text files stored on your device when you visit our website. You may disable cookies through your browser settings at any time; however, certain website features may not function properly if cookies are disabled.

Essential cookies are necessary for the operation of our website (security, session management, form submission, navigation, language preferences) and cannot be disabled through our website. Performance cookies help us understand how visitors use our website. Functional cookies remember your preferences. Analytics cookies help us improve our website through anonymous statistics. Advertising cookies may be used to measure advertising effectiveness, prevent repetitive ads, build audience insights, and deliver relevant marketing content.

10. Google Analytics

Our website may use Google Analytics to better understand how visitors interact with our website. Google Analytics may collect IP address (where applicable), browser and device information, website activity, pages visited, session duration, traffic sources and user interactions, and may use cookies to generate statistical reports. You can learn more via Google's official Privacy Policy, and you may install the Google Analytics Opt-out Browser Add-on to limit analytics tracking.

11. Google Ads Conversion Tracking

We may use Google Ads Conversion Tracking to evaluate the effectiveness of our advertising campaigns. Conversion events may include contact form submissions, quote requests, brochure downloads, distributor applications, warranty registrations, click-to-call actions, and WhatsApp button clicks. The information collected helps us understand advertising performance and improve our marketing activities.

12. Google Tag Manager

Our website may utilize Google Tag Manager to manage website tags efficiently. Google Tag Manager itself does not collect personal information but may trigger other tracking technologies implemented on our website.

13. Meta Pixel

If enabled, Meta Pixel may be used to measure advertising effectiveness, improve Facebook advertising, build remarketing audiences, and analyze website traffic. Meta may collect certain browser and device information according to its own privacy practices.

14. YouTube Embedded Videos

Our website may contain embedded YouTube videos. When you play embedded videos, YouTube may collect information according to its own Privacy Policy, which may include device and browser information, cookies, and viewing behavior.

15. WhatsApp Business Communication

Customers may communicate with CONSIDER Medical through WhatsApp Business. Messages exchanged through WhatsApp are subject to WhatsApp's own Privacy Policy. Please avoid sending sensitive personal information through instant messaging applications.

16. Third-Party Service Providers

We may work with trusted third-party service providers to operate our business, including website and cloud hosting providers, CRM platforms, email service providers, payment processors, logistics companies and shipping carriers, customer support platforms, marketing platforms, analytics providers, and advertising partners. These providers may access personal information only as necessary to perform services on our behalf and are required to protect your information appropriately.

17. Information Sharing

CONSIDER Medical does not sell your personal information. We may share information only with trusted service providers supporting our operations, logistics/shipping companies handling delivery, authorized payment processors, when required by law or governmental authority, in connection with a merger, acquisition, restructuring or sale of assets, and to protect our legal rights, customer safety, website security, prevent fraud, or enforce agreements.

18. International Data Transfers

As an international company, personal information may be transferred between countries where CONSIDER Medical or its authorized service providers operate. Whenever personal information is transferred internationally, we implement reasonable safeguards designed to comply with applicable data protection laws.

19. Data Security

We implement commercially reasonable administrative, technical, and organizational measures to protect your personal information, which may include SSL encryption, HTTPS, firewall protection, secure cloud infrastructure, password protection, access control, employee confidentiality requirements, data backup, malware protection, and security monitoring. Although we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

20. Data Retention

We retain personal information only for as long as necessary to provide requested services, complete transactions, fulfill contractual obligations, comply with legal requirements, resolve disputes, enforce agreements, and maintain business records. When information is no longer required, it will be securely deleted, anonymized, or destroyed where reasonably practicable.

21. Data Accuracy

We encourage users to ensure that the personal information provided to us is accurate and up to date. If your information changes, please contact us so we can update our records.

22. Automated Decision Making

CONSIDER Medical does not use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.

23. Business Communications

If you request product information, quotations, technical documentation, or distributor information, we may contact you using email, telephone, WhatsApp, or other communication channels you provide. You may opt out of promotional communications at any time; however, important transactional communications related to your orders, warranty, or customer support may still be sent when necessary.

24. GDPR Data Subject Rights

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, you may have the right to access your personal information; correct inaccurate or incomplete data; request deletion (“right to be forgotten”); restrict or object to processing; data portability; withdraw consent at any time (where processing is based on consent); and lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the details below.

25. California (CCPA/CPRA) Privacy Rights

If you are a California resident, you are granted specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, use, disclose, and sell (we do not sell personal information); request deletion; correct inaccurate personal information; opt out of the sharing of personal information for targeted advertising; limit the use of sensitive personal information; and non-discrimination for exercising your privacy rights. We may need to verify your identity before processing your request.

26. Do Not Track Signals

Some browsers may send “Do Not Track” (DNT) signals. Our website does not currently respond to DNT signals, as there is no uniform industry standard for interpretation and implementation. However, we honor applicable opt-out mechanisms required under privacy laws.

27. Children's Privacy

Our website and services are not intended for individuals under the age of 16 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor without appropriate consent, we will take steps to delete such information promptly.

28. External Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of external websites, and we encourage users to review the privacy policies of any third-party sites they visit.

29. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect legal or regulatory changes, business or operational updates, or changes in technology or services. When changes are made, we will update the “Effective Date” at the top of this policy. In cases of significant changes, we may also provide additional notice. We encourage users to review this Privacy Policy periodically.

30. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, you may contact us:

• Email: [email protected]
• WhatsApp: +86 189 5204 6936
• Website: www.considermedical.com

We will respond to all legitimate requests within a reasonable timeframe in accordance with applicable laws.

31. Legal Disclaimer

This Privacy Policy is intended to provide general information about how we handle personal data. It does not constitute legal advice and should not be interpreted as creating contractual obligations beyond applicable law. To the maximum extent permitted by law, CONSIDER Medical disclaims liability for any indirect, incidental, or consequential damages arising from the use of this website or reliance on this Privacy Policy.